Policies, terms, and notices in one place

Terms of Service

Ground rules for account access, public storefronts, payments, risk controls, and platform disclaimers.

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Privacy Policy

Ghana-localized privacy policy covering data categories, AI processing, cross-border transfers, retention, DPC compliance, and data subject rights.

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Cookie Policy

Covers auth cookies, offline caches, browser storage, analytics tags, and device controls.

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Acceptable Use Policy

Prohibited activity rules for fraud, illegal goods, abusive automation, payment misuse, and account abuse.

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Merchant Terms

Merchant obligations for listings, fulfillment, pricing accuracy, payouts, AI review, and compliance.

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Buyer Terms

Buyer-facing rules for public storefront use, checkout accuracy, disputes, and informational pages.

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Payments and Settlement Policy

Conservative payment policy covering providers, reconciliation, payout timing, refunds, reversals, and risk holds.

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Content and Listing Policy

Rules for merchant-generated listings, prohibited goods, public indexing, and moderation rights.

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Trust and Receipt Disclaimer

Explains the limits of trust badges, public receipts, order timelines, and proof pages.

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Merchant Verification Policy

Conservative verification policy for trust badges, phone verification, and possible future KYC requirements.

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Returns

Ghana returns policy: 3-day return window for defective and non-defective products, exchanges, drop-off or postal return methods, free return label, 0.5% restocking fee, 5-day refund processing.

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AI Feature Disclosure

Explains photo extraction, draft generation, third-party AI processing, and merchant review duties.

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Data Retention and Deletion

Retention periods, deletion limits, and data subject rights for accounts, orders, KYC, payments, logs, caches, and backups.

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Security and Disclosure Policy

Plain-language responsible disclosure guide covering reporting, scope, timelines, and Ghana Cyber Security Authority escalation.

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Communications Consent Notice

Explains OTP, service, order, payout, and optional marketing messages across email, SMS, WhatsApp, and push.

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Children and Age Eligibility

Age eligibility rules for account holders, merchant onboarding, and age-restricted goods.

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Third-Party Services

Third-party processor and vendor disclosure for payments, analytics, AI, communications, and infrastructure.

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Copyright and IP Policy

Ownership, license, and infringement rules for platform IP and merchant-uploaded content.

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Notice and Takedown

Complaint intake process for allegedly infringing or unlawful listings, receipts, storefronts, or images.

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Beta Disclaimer

Explains that some Pawalink features remain beta, may change quickly, and should not be treated as guaranteed.

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Jurisdiction and Disputes

Draft governing-law and dispute framework with explicit placeholders for launch decisions.

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