Support

Get help with storefronts, payments, settlement, and payouts

Use this page when a seller needs help understanding an order, payment state, refund, or payout destination.

Support channels

Merchant onboarding questions and payment issues are handled through the same support queue so store, payment, and settlement context stays connected.

What to include

Share the order ID, payment ID, payout request ID, or storefront slug whenever possible.

For payment and refund issues, include the Paystack reference shown in the seller console or buyer checkout flow.